{"id":1786,"date":"2020-04-22T08:07:12","date_gmt":"2020-04-22T06:07:12","guid":{"rendered":"http:\/\/www.telegrafia.sk\/erp\/?page_id=1786"},"modified":"2025-11-26T14:38:51","modified_gmt":"2025-11-26T13:38:51","slug":"helpdesk","status":"publish","type":"page","link":"https:\/\/www.telegrafia.sk\/erp\/produkty\/helpdesk\/","title":{"rendered":"Helpdesk"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8220;stretch_row_content&#8220; css=&#8220;.vc_custom_1560945775512{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;padding-right: 0px !important;padding-left: 0px !important;}&#8220;][vc_column offset=&#8220;vc_hidden-md vc_hidden-sm vc_hidden-xs&#8220;][vc_row_inner container_type=&#8220;fluid&#8220; css=&#8220;.vc_custom_1587460269531{background-image: url(https:\/\/www.telegrafia.sk\/erp\/wp-content\/uploads\/sites\/3\/2020\/04\/helpdesk-title-bg.jpg?id=1788) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8220;][vc_column_inner width=&#8220;2\/3&#8243; css=&#8220;.vc_custom_1587460627985{padding-top: 10% !important;padding-bottom: 3% !important;padding-left: 5% !important;}&#8220;][vc_custom_heading text=&#8220;HelpDesk&#8220; font_container=&#8220;tag:h1|font_size:70|text_align:center|color:%23505050&#8243; use_theme_fonts=&#8220;yes&#8220;][vc_custom_heading text=&#8220;Efekt\u00edvne riadenie a spr\u00e1va po\u017eiadaviek&#8220; font_container=&#8220;tag:h3|text_align:center|color:%230090a3&#8243; use_theme_fonts=&#8220;yes&#8220;][vc_empty_space height=&#8220;55&#8243;][vc_single_image image=&#8220;1796&#8243; img_size=&#8220;full&#8220; alignment=&#8220;center&#8220;][\/vc_column_inner][vc_column_inner width=&#8220;1\/3&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8220;stretch_row_content&#8220; css=&#8220;.vc_custom_1560945775512{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;padding-right: 0px !important;padding-left: 0px !important;}&#8220;][vc_column offset=&#8220;vc_hidden-lg&#8220;][vc_row_inner container_type=&#8220;fluid&#8220; css=&#8220;.vc_custom_1587460269531{background-image: url(https:\/\/www.telegrafia.sk\/erp\/wp-content\/uploads\/sites\/3\/2020\/04\/helpdesk-title-bg.jpg?id=1788) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8220;][vc_column_inner css=&#8220;.vc_custom_1587460627985{padding-top: 10% !important;padding-bottom: 3% !important;padding-left: 5% !important;}&#8220;][vc_custom_heading text=&#8220;HelpDesk&#8220; font_container=&#8220;tag:h1|font_size:40|text_align:left|color:%23505050&#8243; use_theme_fonts=&#8220;yes&#8220;][vc_custom_heading text=&#8220;Efekt\u00edvne riadenie a spr\u00e1va po\u017eiadaviek&#8220; font_container=&#8220;tag:h3|font_size:20|text_align:left|color:%230090a3&#8243; use_theme_fonts=&#8220;yes&#8220;][vc_empty_space height=&#8220;55&#8243;][vc_single_image image=&#8220;1796&#8243; img_size=&#8220;full&#8220; alignment=&#8220;center&#8220;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8220;stretch_row_content&#8220;][vc_column css=&#8220;.vc_custom_1560943943150{padding-right: 4% !important;padding-left: 4% !important;}&#8220; 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css=&#8220;.vc_custom_1587460883040{padding-top: 15% !important;padding-bottom: 10% !important;}&#8220;][vc_column_text]<strong>HelpDesk<\/strong> je modern\u00e1<strong> webov\u00e1 aplik\u00e1cia z\u00e1kazn\u00edckej podpory<\/strong> ur\u010den\u00e1 na profesion\u00e1lnu spr\u00e1vu a riadenie po\u017eiadaviek. Jednoduchou a\u00a0zrozumite\u013enou formou poskytuje \u00fapln\u00fd preh\u013ead o\u00a0v\u0161etk\u00fdch evidovan\u00fdch po\u017eiadavk\u00e1ch z\u00e1kazn\u00edkom aj zamestnancom v re\u00e1lnom \u010dase, umo\u017e\u0148uje sledova\u0165 priebeh ich spracovania a plnenie term\u00ednov, \u010d\u00edm v\u00fdrazne napom\u00e1ha dosiahnu\u0165 prvotriedny z\u00e1kazn\u00edcky servis.<\/p>\n<p>Okrem <strong>z\u00e1kladn\u00fdch funkci\u00ed<\/strong> pre spr\u00e1vu po\u017eiadaviek aplik\u00e1cia <strong>HelpDesk<\/strong> pon\u00faka pou\u017e\u00edvate\u013eom <strong>mno\u017estvo pokro\u010dil\u00fdch funkci\u00ed<\/strong> a individu\u00e1lnych a detailn\u00fdch nastaven\u00ed, v\u010faka ktor\u00fdm si m\u00f4\u017eete aplik\u00e1ciu nastavi\u0165 v mnoh\u00fdch smeroch presne pod\u013ea vn\u00fatrofiremn\u00fdch potrieb.<\/p>\n<p>Aplik\u00e1cia HelpDesk funguje samostatne, alebo m\u00f4\u017ee by\u0165 prepojen\u00e1 na V\u00e1\u0161 informa\u010dn\u00fd syst\u00e9m alebo CRM syst\u00e9m.<\/p>\n<p data-wp-editing=\"1\"><a href=\"\/wp-content\/uploads\/sites\/3\/2020\/07\/HelpDesk-efektivne-riuadenie-a-sprava-pohladaviek.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-1871\" title=\"HelpDesk-efektivne-riuadenie-a-sprava-pohladaviek\" src=\"https:\/\/www.telegrafia.sk\/erp\/wp-content\/uploads\/sites\/3\/2020\/04\/pdf-download.png\" alt=\"pdf-download\" width=\"42\" height=\"45\" \/><\/a>\u00a0 <a href=\"\/wp-content\/uploads\/sites\/3\/2020\/07\/HelpDesk-efektivne-riuadenie-a-sprava-pohladaviek.pdf\">Prospekt na stiahnutie<\/a><\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8220;stretch_row_content&#8220;][vc_column css=&#8220;.vc_custom_1587474257882{padding-top: 4% !important;padding-right: 4% !important;padding-left: 4% !important;}&#8220; offset=&#8220;vc_hidden-lg&#8220;][vc_row_inner][vc_column_inner][vc_column_text]<strong>HelpDesk<\/strong> je modern\u00e1<strong> webov\u00e1 aplik\u00e1cia z\u00e1kazn\u00edckej podpory<\/strong> ur\u010den\u00e1 na profesion\u00e1lnu spr\u00e1vu a riadenie po\u017eiadaviek. Jednoduchou a\u00a0zrozumite\u013enou formou poskytuje \u00fapln\u00fd preh\u013ead o\u00a0v\u0161etk\u00fdch evidovan\u00fdch po\u017eiadavk\u00e1ch z\u00e1kazn\u00edkom aj zamestnancom v re\u00e1lnom \u010dase, umo\u017e\u0148uje sledova\u0165 priebeh ich spracovania a plnenie term\u00ednov, \u010d\u00edm v\u00fdrazne napom\u00e1ha dosiahnu\u0165 prvotriedny z\u00e1kazn\u00edcky servis.<\/p>\n<p>Okrem <strong>z\u00e1kladn\u00fdch funkci\u00ed<\/strong> pre spr\u00e1vu po\u017eiadaviek aplik\u00e1cia <strong>HelpDesk<\/strong> pon\u00faka pou\u017e\u00edvate\u013eom <strong>mno\u017estvo pokro\u010dil\u00fdch funkci\u00ed<\/strong> a individu\u00e1lnych a detailn\u00fdch nastaven\u00ed, v\u010faka ktor\u00fdm si m\u00f4\u017eete aplik\u00e1ciu nastavi\u0165 v mnoh\u00fdch smeroch presne pod\u013ea vn\u00fatrofiremn\u00fdch potrieb.<\/p>\n<p>Aplik\u00e1cia HelpDesk funguje samostatne, alebo m\u00f4\u017ee by\u0165 prepojen\u00e1 na V\u00e1\u0161 informa\u010dn\u00fd syst\u00e9m alebo CRM syst\u00e9m.<\/p>\n<p data-wp-editing=\"1\"><a href=\"\/wp-content\/uploads\/sites\/3\/2020\/07\/HelpDesk-efektivne-riuadenie-a-sprava-pohladaviek.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-1871\" title=\"HelpDesk-efektivne-riuadenie-a-sprava-pohladaviek\" src=\"https:\/\/www.telegrafia.sk\/erp\/wp-content\/uploads\/sites\/3\/2020\/04\/pdf-download.png\" alt=\"pdf-download\" width=\"42\" height=\"45\" \/><\/a>\u00a0 <a href=\"\/wp-content\/uploads\/sites\/3\/2020\/07\/HelpDesk-efektivne-riuadenie-a-sprava-pohladaviek.pdf\">Prospekt na stiahnutie<\/a><\/p>\n<p>[\/vc_column_text][vc_raw_html]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[\/vc_raw_html][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8220;stretch_row_content&#8220;][vc_column css=&#8220;.vc_custom_1585313818074{padding-top: 2% !important;padding-bottom: 2% !important;background-color: #dd3333 !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8220;][vc_custom_heading text=&#8220;Profesion\u00e1lna aplik\u00e1cia pre prvotriedny z\u00e1kazn\u00edcky servis&#8220; font_container=&#8220;tag:h2|font_size:30|text_align:center|color:%23ffffff&#8220; use_theme_fonts=&#8220;yes&#8220;][\/vc_column][\/vc_row][vc_row full_width=&#8220;stretch_row_content_no_spaces&#8220; gap=&#8220;35&#8243; parallax=&#8220;content-moving&#8220;][vc_column width=&#8220;1\/2&#8243; offset=&#8220;vc_hidden-md vc_hidden-sm vc_hidden-xs&#8220;][vc_single_image image=&#8220;1790&#8243; img_size=&#8220;full&#8220;][\/vc_column][vc_column width=&#8220;1\/2&#8243; offset=&#8220;vc_hidden-md vc_hidden-sm vc_hidden-xs&#8220; css=&#8220;.vc_custom_1599734631161{padding-left: 7% !important;}&#8220;][vc_column_text css=&#8220;.vc_custom_1587461884574{padding-top: 2% !important;}&#8220;]<\/p>\n<h4 style=\"text-align: center\"><b><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-1810 alignleft\" src=\"https:\/\/www.telegrafia.sk\/erp\/wp-content\/uploads\/sites\/3\/2020\/04\/zakladne-funkcie-icon.png\" alt=\"\" width=\"88\" height=\"88\" \/>\u00a0 \u00a0<\/b><\/h4>\n<h3><span style=\"color: #505050\">Z\u00e1kladn\u00e9 funkcie<\/span><\/h3>\n<p style=\"text-align: center\"><strong>\u00a0<\/strong><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>Vytvorenie a\u00a0spr\u00e1va<\/strong> po\u017eiadaviek<\/li>\n<li>Evidencia <strong>reklama\u010dn\u00fdch po\u017eiadaviek<\/strong><\/li>\n<li>Priradenie po\u017eiadavky osobe zodpovednej za jej plnenie<\/li>\n<li>Ods\u00fahlasenie rozsahu po\u017eiadavky alebo navrhovan\u00e9ho rozpo\u010dtu<\/li>\n<li>R\u00fdchle a\u00a0jednoduch\u00e9 <strong>vyh\u013ead\u00e1vanie<\/strong> po\u017eiadaviek<\/li>\n<li>Pokro\u010dil\u00e9 <strong>filtrovanie<\/strong> po\u017eiadaviek<\/li>\n<li><strong>Komunik\u00e1cia<\/strong> so z\u00e1kazn\u00edkom cez chat<\/li>\n<li><strong>Konzult\u00e1cie medzi zamestnancami v r\u00e1mci internej komunik\u00e1cie<\/strong><\/li>\n<li>Prilo\u017eenie dokument\u00e1cie k po\u017eiadavke v r\u00f4znych form\u00e1toch \u2013 v\u00fdkresy, fotografie, a pod.<\/li>\n<li>Nastavenie pou\u017e\u00edvate\u013esk\u00fdch opr\u00e1vnen\u00ed pod\u013ea zodpovednost\u00ed pracovnej poz\u00edcie<\/li>\n<li>Mo\u017enos\u0165 <strong>zoh\u013ead\u0148ovania kalend\u00e1ra<\/strong> (sviatky, pracovn\u00e9 vo\u013eno)<\/li>\n<li>Preh\u013eadn\u00e1 hist\u00f3ria ka\u017edej po\u017eiadavky (vr\u00e1tane d\u00e1tumu a osoby, ktor\u00e1 zmenu vykonala)<\/li>\n<li>Sledovanie priebehu realiz\u00e1cie po\u017eiadavky v \u010dase a n\u00e1kladoch<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8220;stretch_row_content&#8220; gap=&#8220;35&#8243;][vc_column width=&#8220;1\/2&#8243; offset=&#8220;vc_hidden-lg&#8220; css=&#8220;.vc_custom_1587474863886{background-image: url(https:\/\/www.telegrafia.sk\/erp\/wp-content\/uploads\/sites\/3\/2020\/04\/zakladne-phone.jpg?id=1880) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8220;][vc_empty_space height=&#8220;350px&#8220;][\/vc_column][vc_column width=&#8220;1\/2&#8243; offset=&#8220;vc_hidden-lg&#8220;][vc_column_text]<\/p>\n<h4 style=\"text-align: center\"><b><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-1810 alignleft\" src=\"https:\/\/www.telegrafia.sk\/erp\/wp-content\/uploads\/sites\/3\/2020\/04\/zakladne-funkcie-icon.png\" alt=\"\" width=\"88\" height=\"88\" \/>\u00a0 \u00a0<\/b><\/h4>\n<h3><span style=\"color: #505050\">Z\u00e1kladn\u00e9 funkcie<\/span><\/h3>\n<p style=\"text-align: center\"><strong>\u00a0<\/strong><\/p>\n<ul>\n<li><strong>Vytvorenie a\u00a0spr\u00e1va<\/strong> po\u017eiadaviek<\/li>\n<li>Evidencia <strong>reklama\u010dn\u00fdch po\u017eiadaviek<\/strong><\/li>\n<li>Priradenie po\u017eiadavky osobe zodpovednej za jej plnenie<\/li>\n<li>Ods\u00fahlasenie rozsahu po\u017eiadavky alebo navrhovan\u00e9ho rozpo\u010dtu<\/li>\n<li>R\u00fdchle a\u00a0jednoduch\u00e9 <strong>vyh\u013ead\u00e1vanie<\/strong> po\u017eiadaviek<\/li>\n<li>Pokro\u010dil\u00e9 <strong>filtrovanie<\/strong> po\u017eiadaviek<\/li>\n<li><strong>Komunik\u00e1cia<\/strong> so z\u00e1kazn\u00edkom cez chat<\/li>\n<li><strong>Konzult\u00e1cie medzi zamestnancami v r\u00e1mci internej komunik\u00e1cie<\/strong><\/li>\n<li>Prilo\u017eenie dokument\u00e1cie k po\u017eiadavke v r\u00f4znych form\u00e1toch \u2013 v\u00fdkresy, fotografie, a pod.<\/li>\n<li>Nastavenie pou\u017e\u00edvate\u013esk\u00fdch opr\u00e1vnen\u00ed pod\u013ea zodpovednost\u00ed pracovnej poz\u00edcie<\/li>\n<li>Mo\u017enos\u0165 <strong>zoh\u013ead\u0148ovania kalend\u00e1ra<\/strong> (sviatky, pracovn\u00e9 vo\u013eno)<\/li>\n<li>Preh\u013eadn\u00e1 hist\u00f3ria ka\u017edej po\u017eiadavky (vr\u00e1tane d\u00e1tumu a osoby, ktor\u00e1 zmenu vykonala)<\/li>\n<li>Sledovanie priebehu realiz\u00e1cie po\u017eiadavky v \u010dase a n\u00e1kladoch<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8220;stretch_row_content&#8220;][vc_column css=&#8220;.vc_custom_1599734702392{padding-top: 2% !important;padding-bottom: 2% !important;background-color: #505050 !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8220;][vc_custom_heading text=&#8220;Modern\u00e9 rie\u0161enie v starostlivosti o z\u00e1kazn\u00edka&#8220; font_container=&#8220;tag:h2|font_size:30|text_align:center|color:%23ffffff&#8220; use_theme_fonts=&#8220;yes&#8220;][\/vc_column][\/vc_row][vc_row full_width=&#8220;stretch_row_content&#8220; gap=&#8220;35&#8243; parallax=&#8220;content-moving&#8220; css=&#8220;.vc_custom_1587630408515{background-color: #e5e5e5 !important;background-position: center;background-repeat: no-repeat !important;background-size: cover !important;}&#8220;][vc_column width=&#8220;1\/3&#8243; offset=&#8220;vc_hidden-md vc_hidden-sm vc_hidden-xs&#8220;][\/vc_column][vc_column width=&#8220;1\/3&#8243; offset=&#8220;vc_hidden-md vc_hidden-sm vc_hidden-xs&#8220;][vc_column_text]<\/p>\n<h4 style=\"text-align: center\"><b><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-1809 alignleft\" src=\"https:\/\/www.telegrafia.sk\/erp\/wp-content\/uploads\/sites\/3\/2020\/04\/pokrocile-funkcie-icon.png\" alt=\"pokrocile-funkcie-icon\" width=\"88\" height=\"88\" \/> \u00a0<\/b><\/h4>\n<h3><span style=\"color: #505050\">Pokro\u010dil\u00e9 funkcie<\/span><\/h3>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/3&#8243; offset=&#8220;vc_hidden-md vc_hidden-xs&#8220;][\/vc_column][\/vc_row][vc_row full_width=&#8220;stretch_row_content&#8220; gap=&#8220;35&#8243; parallax=&#8220;content-moving&#8220; css=&#8220;.vc_custom_1587630419415{background-color: #e5e5e5 !important;}&#8220;][vc_column offset=&#8220;vc_hidden-lg&#8220;][vc_column_text css=&#8220;.vc_custom_1587533296422{padding-top: 2% !important;}&#8220;]<\/p>\n<h4 style=\"text-align: center\"><b><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-1809 aligncenter\" src=\"https:\/\/www.telegrafia.sk\/erp\/wp-content\/uploads\/sites\/3\/2020\/04\/pokrocile-funkcie-icon.png\" alt=\"pokrocile-funkcie-icon\" width=\"60\" height=\"60\" \/><\/b><br \/>\n<span style=\"color: #505050\">Pokro\u010dil\u00e9 funkcie<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8220;stretch_row_content&#8220; gap=&#8220;35&#8243; css=&#8220;.vc_custom_1587464625684{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8220;][vc_column width=&#8220;1\/3&#8243; css=&#8220;.vc_custom_1587475230622{margin-top: -5% !important;}&#8220; offset=&#8220;vc_hidden-md vc_hidden-sm vc_hidden-xs&#8220;][vc_column_text css=&#8220;.vc_custom_1587464410056{padding-top: 2% !important;}&#8220;]<strong><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1833\" src=\"https:\/\/www.telegrafia.sk\/erp\/wp-content\/uploads\/sites\/3\/2020\/04\/jednoduchost.png\" alt=\"jednoduchost-icon\" width=\"33\" height=\"33\" \/>\u00a0 Jednoduchos\u0165 a dostupnos\u0165 kedyko\u013evek a kdeko\u013evek<\/strong><\/p>\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li>Jednoduch\u00e1 na pou\u017e\u00edvanie v\u010faka preh\u013eadn\u00e9mu webov\u00e9mu rozhraniu<\/li>\n<li>Dostupn\u00e1 prostredn\u00edctvom webov\u00e9ho klienta na desktope, tablete a mobilnom telef\u00f3ne<\/li>\n<li>Bez nutnosti in\u0161tal\u00e1cie syst\u00e9mu na vlastn\u00fd po\u010d\u00edta\u010d alebo server<\/li>\n<li>Dostupn\u00e1 v\u00a0r\u00f4znych jazykov\u00fdch verzi\u00e1ch (s\u00a0mo\u017enos\u0165ou konfigur\u00e1cie \u010fal\u0161\u00edch jazykov)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1837\" src=\"https:\/\/www.telegrafia.sk\/erp\/wp-content\/uploads\/sites\/3\/2020\/04\/prepojitelnost-icon.png\" alt=\"\" width=\"33\" height=\"33\" \/>\u00a0 \u00a0Prepojite\u013enos\u0165 s\u00a0informa\u010dn\u00fdm syst\u00e9mom<\/strong><\/p>\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li>Funguje samostatne, ale m\u00f4\u017eete ju prepoji\u0165 na svoj informa\u010dn\u00fd syst\u00e9m alebo CRM.<\/li>\n<li>V\u00a0 pr\u00edpade prepojenia s\u00a0ERP syst\u00e9mom sa pri zad\u00e1van\u00ed novej po\u017eiadavky \u00fadaje na\u010d\u00edtavaj\u00fa priamo z\u00a0IS (kontakt, \u00fadaje z\u00a0predajnej objedn\u00e1vky, a\u00a0pod.)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none\"><\/li>\n<\/ul>\n<p><strong><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1835\" src=\"https:\/\/www.telegrafia.sk\/erp\/wp-content\/uploads\/sites\/3\/2020\/04\/optimalizacia-icon.png\" alt=\"optimalizacia-icon\" width=\"33\" height=\"33\" \/>\u00a0 \u00a0Optimaliz\u00e1cia spracovania po\u017eiadaviek<\/strong><\/p>\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li>Nastavenie dohodnut\u00fdch zmluvn\u00fdch\/z\u00e1kazn\u00edckych cenov\u00fdch podmienok pre stanovenie n\u00e1vrhu ceny po\u017eiadavky<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/3&#8243; css=&#8220;.vc_custom_1587475223824{margin-top: -5% !important;}&#8220; offset=&#8220;vc_hidden-md vc_hidden-sm vc_hidden-xs&#8220;][vc_column_text css=&#8220;.vc_custom_1587465334998{padding-top: 2% !important;}&#8220;]<\/p>\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li>Vytvorenie n\u00e1vrhu ceny pre rie\u0161enie konkr\u00e9tnej po\u017eiadavky<\/li>\n<li>Schva\u013eovanie navrhovan\u00e9ho rozpo\u010dtu po\u017eiadavky<\/li>\n<li>Notifik\u00e1cie o\u00a0pr\u00edpadn\u00fdch zmen\u00e1ch v\u00a0dohodnutom rozpo\u010dte po\u017eiadavky<\/li>\n<li>Automatick\u00e9 nastavenie term\u00ednov v\u00a0s\u00falade s\u00a0podmienkami SLA<\/li>\n<li>Priorizovanie po\u017eiadaviek od z\u00e1kazn\u00edkov v\u00a0s\u00falade s\u00a0podmienkami SLA<\/li>\n<li>Definovanie zastupovania a delegovanie po\u017eiadavky po\u010das dovolenky a PN<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1836\" src=\"https:\/\/www.telegrafia.sk\/erp\/wp-content\/uploads\/sites\/3\/2020\/04\/prehladnost-konfigurovatelnost-icon.png\" alt=\"prehladnost-konfigurovatelnost-icon\" width=\"33\" height=\"33\" \/>\u00a0 \u00a0Preh\u013eadnos\u0165 a konfigurovate\u013enos\u0165 <\/strong><\/p>\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li>Nastavenie pr\u00edstupov\u00fdch pr\u00e1v pre ka\u017ed\u00e9ho pou\u017e\u00edvate\u013ea na z\u00e1klade pracovnej poz\u00edcie<\/li>\n<li>Preh\u013eadn\u00e9 zobrazenie o v\u0161etk\u00fdch po\u017eiadavk\u00e1ch, za ktor\u00e9 je pou\u017e\u00edvate\u013e zodpovedn\u00fd<\/li>\n<li>Prisp\u00f4sobenie aplik\u00e1cie pou\u017e\u00edvate\u013ea-mana\u017e\u00e9ra vlastn\u00fdm potreb\u00e1m:\n<ul>\n<li>emailov\u00e9 \u0161abl\u00f3ny<\/li>\n<li>pracovn\u00e9 postupy<\/li>\n<li>preklady<\/li>\n<li>typy po\u017eiadaviek<\/li>\n<li>z\u00e1kazn\u00edkov<\/li>\n<li>spravova\u0165 zastupovanie<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/3&#8243; css=&#8220;.vc_custom_1587475217137{margin-top: -5% !important;}&#8220; offset=&#8220;vc_hidden-md vc_hidden-sm vc_hidden-xs&#8220;][vc_column_text css=&#8220;.vc_custom_1587465530127{padding-top: 2% !important;}&#8220;]<\/p>\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li style=\"list-style-type: none\"><strong><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1834\" src=\"https:\/\/www.telegrafia.sk\/erp\/wp-content\/uploads\/sites\/3\/2020\/04\/mail-notifikacia-icon.png\" alt=\"mail-notifikacia-icon\" width=\"33\" height=\"33\" \/>\u00a0 \u00a0E-mailov\u00e1 notifik\u00e1cia <\/strong>\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li>Upozornenie formou e-mailovej spr\u00e1vy o ka\u017edej zmene, s\u00a0priamym odkazom na s\u00favisiacu po\u017eiadavku<\/li>\n<li>R\u00f4zne druhy \u0161abl\u00f3n e-mailovej notifik\u00e1cie\n<ul>\n<li>pri zmene stavu po\u017eiadavky<\/li>\n<li>pri zmene ak\u00e9hoko\u013evek po\u013ea na po\u017eiadavke (napr. priorita, kontaktn\u00e1 osoba)<\/li>\n<li>pri novom pr\u00edspevku v\u00a0diskusii<\/li>\n<\/ul>\n<\/li>\n<li>Mo\u017enos\u0165 definova\u0165 r\u00f4zne \u0161abl\u00f3ny e-mailov pre z\u00e1kazn\u00edka, oper\u00e1tora podpory, pre mana\u017e\u00e9ra a pod.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8220;stretch_row_content&#8220; gap=&#8220;35&#8243; css=&#8220;.vc_custom_1587464625684{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8220;][vc_column css=&#8220;.vc_custom_1587475237304{margin-top: -5% !important;}&#8220; offset=&#8220;vc_hidden-lg&#8220;][vc_column_text css=&#8220;.vc_custom_1587535311383{padding-top: 2% !important;}&#8220;]<strong><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-1833 alignleft\" src=\"https:\/\/www.telegrafia.sk\/erp\/wp-content\/uploads\/sites\/3\/2020\/04\/jednoduchost.png\" alt=\"jednoduchost-icon\" width=\"33\" height=\"33\" \/>Jednoduchos\u0165 a dostupnos\u0165 kedyko\u013evek a kdeko\u013evek<\/strong><\/p>\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li>Jednoduch\u00e1 na pou\u017e\u00edvanie v\u010faka preh\u013eadn\u00e9mu webov\u00e9mu rozhraniu<\/li>\n<li>Dostupn\u00e1 prostredn\u00edctvom webov\u00e9ho klienta na desktope, tablete a mobilnom telef\u00f3ne<\/li>\n<li>Bez nutnosti in\u0161tal\u00e1cie syst\u00e9mu na vlastn\u00fd po\u010d\u00edta\u010d alebo server<\/li>\n<li>Dostupn\u00e1 v\u00a0r\u00f4znych jazykov\u00fdch verzi\u00e1ch (s\u00a0mo\u017enos\u0165ou konfigur\u00e1cie \u010fal\u0161\u00edch jazykov)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-1837 alignleft\" src=\"https:\/\/www.telegrafia.sk\/erp\/wp-content\/uploads\/sites\/3\/2020\/04\/prepojitelnost-icon.png\" alt=\"prepojitelnost-icon\" width=\"33\" height=\"33\" \/>Prepojite\u013enos\u0165 s\u00a0informa\u010dn\u00fdm syst\u00e9mom<\/strong><\/p>\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li>Funguje samostatne, ale m\u00f4\u017eete ju prepoji\u0165 na svoj informa\u010dn\u00fd syst\u00e9m alebo CRM.<\/li>\n<li>V\u00a0 pr\u00edpade prepojenia s\u00a0ERP syst\u00e9mom sa pri zad\u00e1van\u00ed novej po\u017eiadavky \u00fadaje na\u010d\u00edtavaj\u00fa priamo z\u00a0IS (kontakt, \u00fadaje z\u00a0predajnej objedn\u00e1vky, a\u00a0pod.)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-1835 alignleft\" src=\"https:\/\/www.telegrafia.sk\/erp\/wp-content\/uploads\/sites\/3\/2020\/04\/optimalizacia-icon.png\" alt=\"optimalizacia-icon\" width=\"33\" height=\"33\" \/>Optimaliz\u00e1cia spracovania po\u017eiadaviek<\/strong><\/p>\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li>Nastavenie dohodnut\u00fdch zmluvn\u00fdch\/z\u00e1kazn\u00edckych cenov\u00fdch podmienok pre stanovenie n\u00e1vrhu ceny po\u017eiadavky<\/li>\n<li>Vytvorenie n\u00e1vrhu ceny pre rie\u0161enie konkr\u00e9tnej po\u017eiadavky<\/li>\n<li>Schva\u013eovanie navrhovan\u00e9ho rozpo\u010dtu po\u017eiadavky<\/li>\n<li>Notifik\u00e1cie o\u00a0pr\u00edpadn\u00fdch zmen\u00e1ch v\u00a0dohodnutom rozpo\u010dte po\u017eiadavky<\/li>\n<li>Automatick\u00e9 nastavenie term\u00ednov v\u00a0s\u00falade s\u00a0podmienkami SLA<\/li>\n<li>Priorizovanie po\u017eiadaviek od z\u00e1kazn\u00edkov v\u00a0s\u00falade s\u00a0podmienkami SLA<\/li>\n<li>Definovanie zastupovania a delegovanie po\u017eiadavky po\u010das dovolenky a PN<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-1836 alignleft\" src=\"https:\/\/www.telegrafia.sk\/erp\/wp-content\/uploads\/sites\/3\/2020\/04\/prehladnost-konfigurovatelnost-icon.png\" alt=\"prehladnost-konfigurovatelnost-icon\" width=\"33\" height=\"33\" \/><\/p>\n<p><strong>Preh\u013eadnos\u0165 a konfigurovate\u013enos\u0165 <\/strong><\/p>\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li>Nastavenie pr\u00edstupov\u00fdch pr\u00e1v pre ka\u017ed\u00e9ho pou\u017e\u00edvate\u013ea na z\u00e1klade pracovnej poz\u00edcie<\/li>\n<li>Preh\u013eadn\u00e9 zobrazenie o v\u0161etk\u00fdch po\u017eiadavk\u00e1ch, za ktor\u00e9 je pou\u017e\u00edvate\u013e zodpovedn\u00fd<\/li>\n<li>Prisp\u00f4sobenie aplik\u00e1cie pou\u017e\u00edvate\u013ea-mana\u017e\u00e9ra vlastn\u00fdm potreb\u00e1m:\n<ul>\n<li>emailov\u00e9 \u0161abl\u00f3ny<\/li>\n<li>pracovn\u00e9 postupy<\/li>\n<li>preklady<\/li>\n<li>typy po\u017eiadaviek<\/li>\n<li>z\u00e1kazn\u00edkov<\/li>\n<li>spravova\u0165 zastupovanie<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-1834 alignleft\" src=\"https:\/\/www.telegrafia.sk\/erp\/wp-content\/uploads\/sites\/3\/2020\/04\/mail-notifikacia-icon.png\" alt=\"mail-notifikacia-icon\" width=\"33\" height=\"33\" \/><\/strong><strong>E-mailov\u00e1 notifik\u00e1cia <\/strong><\/p>\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li>Upozornenie formou e-mailovej spr\u00e1vy o ka\u017edej zmene, s\u00a0priamym odkazom na s\u00favisiacu po\u017eiadavku<\/li>\n<li>R\u00f4zne druhy \u0161abl\u00f3n e-mailovej notifik\u00e1cie\n<ul>\n<li>pri zmene stavu po\u017eiadavky<\/li>\n<li>pri zmene ak\u00e9hoko\u013evek po\u013ea na po\u017eiadavke (napr. priorita, kontaktn\u00e1 osoba)<\/li>\n<li>pri novom pr\u00edspevku v\u00a0diskusii<\/li>\n<\/ul>\n<\/li>\n<li>Mo\u017enos\u0165 definova\u0165 r\u00f4zne \u0161abl\u00f3ny e-mailov pre z\u00e1kazn\u00edka, oper\u00e1tora podpory, pre mana\u017e\u00e9ra a pod.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8220;stretch_row_content&#8220; gap=&#8220;35&#8243; parallax=&#8220;content-moving&#8220; css=&#8220;.vc_custom_1587465071238{background-image: url(https:\/\/www.telegrafia.sk\/erp\/wp-content\/uploads\/sites\/3\/2020\/04\/pokrocile-funkcie-bg.jpg?id=1858) !important;background-position: center;background-repeat: no-repeat !important;background-size: cover !important;}&#8220;][vc_column offset=&#8220;vc_hidden-md vc_hidden-sm vc_hidden-xs&#8220;][vc_empty_space height=&#8220;450px&#8220;][\/vc_column][\/vc_row][vc_row full_width=&#8220;stretch_row_content&#8220; gap=&#8220;35&#8243; parallax=&#8220;content-moving&#8220; css=&#8220;.vc_custom_1587465071238{background-image: url(https:\/\/www.telegrafia.sk\/erp\/wp-content\/uploads\/sites\/3\/2020\/04\/pokrocile-funkcie-bg.jpg?id=1858) !important;background-position: center;background-repeat: no-repeat;background-size: cover 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font_container=&#8220;tag:h2|font_size:50|text_align:center|color:%23ffffff&#8220; use_theme_fonts=&#8220;yes&#8220; link=&#8220;url:http%3A%2F%2Fwww.ekonomickysoftver-dynamicsnav.sk%2F|||rel:nofollow&#8220; el_class=&#8220;slicetitle&#8220; css=&#8220;.vc_custom_1569837745274{padding-bottom: 4% !important;}&#8220;][\/vc_column_inner][vc_column_inner width=&#8220;3\/4&#8243; css=&#8220;.vc_custom_1560851600754{padding-bottom: 4% !important;}&#8220;][vc_empty_space height=&#8220;100px&#8220;][vc_custom_heading text=&#8220;V\u0161etko \u010do potrebujete vedie\u0165<br \/>\no modern\u00fdch podnikov\u00fdch informa\u010dn\u00fdch syst\u00e9moch&#8220; font_container=&#8220;tag:h3|font_size:25|text_align:center|color:%23ffffff&#8220; use_theme_fonts=&#8220;yes&#8220; link=&#8220;url:http%3A%2F%2Fwww.ekonomickysoftver-dynamicsnav.sk%2F|||rel:nofollow&#8220; el_class=&#8220;slicetitle&#8220;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column offset=&#8220;vc_hidden-lg&#8220;][vc_row_inner css=&#8220;.vc_custom_1560851494195{background-image: url(https:\/\/www.telegrafia.sk\/erp\/wp-content\/uploads\/sites\/3\/2019\/04\/red_slice.png?id=28) !important;}&#8220;][vc_column_inner][vc_icon type=&#8220;fontawesome&#8220; icon_fontawesome=&#8220;fa fa-hand-o-down&#8220; color=&#8220;custom&#8220; background_style=&#8220;rounded&#8220; background_color=&#8220;custom&#8220; align=&#8220;center&#8220; css_animation=&#8220;slideInDown&#8220; custom_color=&#8220;#ffffff&#8220; css=&#8220;.vc_custom_1569838731226{padding-top: 10% !important;}&#8220; custom_background_color=&#8220;rgba(0,0,0,0.01)&#8220;][vc_custom_heading text=&#8220;Blog&#8220; font_container=&#8220;tag:h2|text_align:center|color:%23ffffff&#8220; use_theme_fonts=&#8220;yes&#8220; link=&#8220;url:http%3A%2F%2Fwww.ekonomickysoftver-dynamicsnav.sk%2F|||rel:nofollow&#8220; el_class=&#8220;slicetitle&#8220; css=&#8220;.vc_custom_1569838697840{margin-top: -35px 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